Your money is valuable. Please reconsider if you really intend to hand it out to a business that shows little to no care for their customers.
I sent a formal message to Bangs Tony and Jackey on Facebook expressing my disappointment of their service and how they wronged my hair. It was seen and ignored. I was not particularly waiting for an explanation, but as a common courtesy especially from a big name as TNJ, a simple apology would make it less awful for a customer considering how much she paid.
Edit: This appalling experience is in the comments section.
You may also see the comments under http://geekgirlmanila.com/2011/04/30/my-tony-and-jackey-salon-experience / to discover how displeased people are of Tony and Jackey.
7 (mga) komento:
Do you mind share with us which services or treatments you did and the end results??
I went there before, what I feel is that they want to sell me more treatments which i dont think is necessary~ but my boyfriend likes goin there~
Yes, I've been hearing that they are very aggressive in selling products. There were even customers who got offended because according to them, people at TnJ are very blunt about telling you how your hair is so damaged, hence the need for this and that treatment, thus more money for them. I actually expected that. But there was none of it. I expected a hairstylist who would give me suggestions as to which hairstyle would suit my face, there was none. You pay 500 for a haircut that you could get anywhere, for a whole lot less.
But that was not the real problem.
I clearly asked for something that would make my hair straight, shiny and less frizzy. The lady offered me something that she said would make it softer. I reiterated that it's not softness that I want but straightness and gloss and smoothness. Then she said I should take the Hair manicure. Okay, she knows best about their services right, so I went with her recommendation.
I first had them (permanent) dye my hair blue-black. The excitement of seeing blue peep through the black once stricken by light is something I have been dreaming for so long, and with added treatment ("that'll make my hair straight and smooth") I knew it would look great. After dyeing it blue-black, they washed my hair in preparation for the treatment. I WAS SURPRISED TO SEE THAT THEY WERE APPLYING ANOTHER COLOR TO MY HAIR -- DARK, VERY DARK BLACK. I asked if that would not cover the blue-black. The same lady who offered me the manicure answered blue-black is really just black so it would not make a difference.
NO. My friend in college had a blue-black hair and everyone could definitely see that there was blue in the black. This is not the case for my hair, not even little blue can be observed.
***** I clearly asked for a hair color AND a treatment, not a hair color and another hair color on top of it. *****
The bill was 5000.
I asked the lady who was flat-ironing my hair to stop so the "hairstylist" would see which part of my hair flies away and make the necessary cut. She said my hair would be ugly if she stopped ironing it and even said that THERE'S NOTHING THAT CAN BE DONE and that I should just ALWAYS put it in front of my shoulders.
I hope they know how senseless it is to put another color on top of the hair color that they just applied. Apparently they don't. With 5000 I could've already gotten the Aqua Volume Rebond, I'd even pay for the X-tenso Loreal Rebond had it only been mentioned.
Btw, my hair has returned to its previous color now, before the "permanent blue-black" and the very dark black hair manicure on top. 5000 pesos for bad services and treatments that only lasted for less than a month.
hi kim! I want to avail their digiperm promo, the aqua setting one. Upon reading your story, it felt like I shouldn't. :( By the way, what branch of tnj is that?
Hi, Christine. This was in SM City Clark, Pampanga. It happens everywhere if you just search the internet for the complaints of our sisters who got their hair done at Tony and Jackey.
hi there. .i want to share my same bad experience with t&j sm city cebu branch as well. .Gorordo Cebu branch is way much better (before). Got my hair rebonded almost 2 weeks ago at SM City Cebu branch but seems nothing has changed. The result did not equate with the amount that I had paid. They also refused to do a back job and instead used your "FREE" Keratin Treatment coupon which they provide you after your rebond. And the said FREE coupon is just part of your chosen package. Marketing Strategy!. .they even blamed my hair which is very damage as the cause of the demarcation line that Ive been complaining to them. .if you happen to experience this in Manila, this means that this has been their way of treating their customers nationwide. .grrrrr
I just had my hair rebonded at tnj. F***k s()t but it my hair was so ugly. I got my treatment near burgundy tower makati, their branch is just next to burgundy building 'west of ayala'. After a lot of up selling and treatment suggestions. I sticked to aqua rebond. I saw the other gurl making face with that korean 'alex' who did my hair rebond. they are not happy with my decision to stick to the promo and so they just told me that the result of the treatment will depend on the dryness of my hair!!! the HELL! like HELLO!!! for how many years ive been doing the rebond on my hair! this is the first time that i encountered this kind of Sh**t! I mean it and i hate it!!! I just tried tnj because of their promo and it is just near in my place and this is what i got! I've been to Going Straight, Victor Ortega and David salon but they just the same comment on my hair na "MADALING PASUNORIN" and my hair is not curl or badly waved!!! The best Salon still is Victor Ortega for me. Their branch is just far from where i live but and i really regret the time that i got lazy and went to that upsell whore salon!! Super disappointed!
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